Missing purchases
Open AddTrail, go to Settings, and use Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Support website for Apple
AddTrail
AddTrail is a quick, satisfying number puzzle game where you build connected trails across dice-like tiles. Choose a path that adds exactly to the target, then keep going through story levels, Rush modes, lives, hints, and fair-play leaderboards.
Support Emailsupport@jolous.com
How can we help?
Find answers to common questions and get the support you need.
Progress sync
Confirm iCloud is enabled for AddTrail and that you are signed in to the Apple account you want to use. If iCloud is unavailable, local progress may not sync across devices.
Optional rewarded ads
AddTrail does not currently show forced banner or interstitial ads during ordinary gameplay. Rewarded ads appear only after you choose an ad-supported reward. Loading, reward confirmation, and daily limits can vary by region, connection, device, consent settings, and ad partner availability.
Support email
Can’t find what you need? Reach out to support and include your support code so we can help more quickly.
Common steps
- Update AddTrail to the latest available App Store version.
- Restart the app and check your internet connection.
- For leaderboards, confirm Game Center and iCloud are available.
- For subscriptions, manage renewal or cancellation through Apple account settings.
- If you contact support by email, include your support code, device model, iOS version, app version, and a short description of what happened.
Refunds
All App Store purchases are processed by Apple. AddTrail cannot directly issue App Store refunds. Refund requests should be submitted through Apple Report a Problem or Apple Support, and Apple determines refund eligibility under its policies and applicable law.
We’re here to help!
Contact Support
Support is available for questions about AddTrail, purchases, progress, and account data.
Last updated August 22, 2026
Privacy Policy
AddTrail is developed and operated by Minh Thu Nguyen (“Developer,” “we,” “us,” or “our”). This Privacy Policy explains how AddTrail handles information needed to operate gameplay, purchases, support, sync, rewarded ads, diagnostics, and fair-play features.
Personal dataLimited data may be used for gameplay, support, purchases, iCloud sync, leaderboards, ads, and diagnostics.
AnalyticsLimited Journey events use a separate random installation identifier and can be disabled in AddTrail Settings.
AdsNo forced banner or interstitial ads currently appear during ordinary gameplay. Optional rewarded ads may use Google AdMob.
TrackingPersonalized ads or tracking may require device-level consent or App Tracking Transparency permission where applicable.
LoginNo full AddTrail account is required. Sign in with Apple, iCloud, and Game Center may be used for continuity and leaderboards.
AccountsSupport codes and Apple service identifiers may help restore progress and answer support requests.
1. Developer and contact
Minh Thu Nguyen is the individual developer and publisher of AddTrail and is responsible for the data practices described in this policy. AddTrail is the name of the application and is not represented as a separate company or legal entity. Privacy questions, access requests, and correction requests can be sent to support@jolous.com. Permanent account deletion can be initiated directly in the app from Settings > Account > Delete Account & Data.
2. Local device data
AddTrail stores progress and settings on your device, including completed levels, lives, hints, timers, monthly pass state, Rush cooldowns, rewarded ad counts, sound and haptic settings, applied support grants, purchase grant IDs, the gameplay analytics preference, a random analytics installation identifier while sharing is enabled, and analytics events waiting to upload.
3. iCloud and CloudKit
If iCloud is available and enabled, AddTrail may store or sync a player ID, support code, iCloud user record identifier, Sign in with Apple identifier, app version, gameplay progress, chapter completion counts, lives, hints, timers, monthly pass status, rewarded ad count, Rush scores, leaderboard entries, purchase grant records, support policy state, and support records through Apple CloudKit.
If iCloud is unavailable, disabled, full, restricted, or signed out, AddTrail may be limited to local device storage. Local progress and remaining consumable balances may be lost if you delete the app or reset device data before backup completes.
4. Operational support and fair-play profile
When iCloud is available, AddTrail may periodically save an operational support and fair-play profile to CloudKit even if you have not contacted support. It may include a pseudonymous player ID and support code, app version, device model, iOS version, update timestamps, gameplay balances, chapter progress, rewarded-ad counts, Rush scores, content versions, and indicators used to detect impossible balances or scores. This information is used for account recovery, purchase support, troubleshooting, fraud prevention, and fair play.
The detailed gameplay profile is encrypted before upload. Limited routing and operational metadata—including pseudonymous identifiers, device and app versions, timestamps, record status, and risk-flag counts—may be stored separately so the record can be located and managed.
5. Gameplay analytics
AddTrail may collect limited Journey events to understand whether players begin, interact with, complete, fail, or leave a level and whether tutorial, hint, life, or reward states preceded that outcome. These events use a separate random installation identifier and may include app and content versions, broad level identifiers and mechanics, capped error counters, and coarse progression context.
Gameplay analytics do not include your AddTrail player ID, support code, Apple or Game Center identity, advertising identifier, purchase transaction, email address, complete puzzle path, board values, solution, target, or board seed. Analytics are not joined to support or purchase records and are not used for advertising or cross-app tracking. Raw events are scheduled to expire after 90 days; non-identifying aggregate totals may be retained longer. You can stop future collection and clear events waiting on your device using Settings > Privacy > Share Gameplay Analytics.
6. Game Center and leaderboards
If you use Game Center or leaderboards, Apple may process your Game Center identity, display name, scores, achievements, and related information under Apple's terms and privacy policies. AddTrail may submit or display scores and achievements as part of gameplay.
7. Purchases
App Store purchases are processed by Apple. AddTrail does not receive your full credit card or payment card number. AddTrail may store transaction identifiers, product IDs, grant type, quantity, duration, status, creation date, revocation date, and post-grant balances to verify purchases, prevent duplicate grants, support restoration, and troubleshoot missing items.
8. Rewarded ads
AddTrail does not currently show forced banner or interstitial ads during ordinary gameplay. It may use Google AdMob or another ad partner for optional rewarded ads that appear only after you choose an ad-supported reward. Ad partners may process device information, advertising identifiers, IP address, approximate location, app interaction data, ad views, ad clicks, diagnostics, and similar information to deliver, limit, secure, and measure ads. Depending on your region and device settings, you may be asked for consent or tracking permission.
9. Support messages
If you contact support, AddTrail may include your message, optional email address, support code, player ID, device model, iOS version, app version, and limited gameplay, purchase, or account status context. The message and detailed gameplay payload are encrypted before upload. Limited routing and operational metadata may be stored separately so the request can be delivered, located, and answered.
10. Sharing
AddTrail does not sell personal information. Information may be processed through Apple services, advertising partners, diagnostics providers, or other service providers needed to operate the app, comply with law, prevent fraud, or protect rights and safety.
11. Choices and requests
You can disable gameplay analytics in AddTrail Settings, disable iCloud or Game Center in Apple settings, manage subscriptions and refunds through Apple, and control tracking or personalized ads through iOS privacy settings where available. Turning off gameplay analytics stops future collection and clears events waiting on that device. You may request access or correction through in-app Contact Support or by emailing support@jolous.com. To permanently delete your AddTrail account and associated data, use Settings > Account > Delete Account & Data. The dedicated in-app flow records the request immediately without requiring a phone call, email, or customer-support interaction. Deletion or de-identification of developer-controlled account data is completed within 30 days.
12. Children
AddTrail is not directed to children under 13. If AddTrail learns that it collected personal information from a child under 13 without required consent, it will take reasonable steps to delete it.
Contact
Need help with AddTrail?
The fastest path is Settings > Contact Support inside the app. If you cannot open AddTrail, send an email and include your support code if you have it.
AddTrail is developed and published by Minh Thu Nguyen.
support@jolous.comInclude these details
- Your AddTrail support code, if available.
- Your device model and iOS version.
- Your app version and what screen you were on.
- For purchase issues, Apple transaction details. Do not send full payment card information.
Effective August 22, 2026
Terms of Use & Legal Information
1. Developer and agreement
AddTrail is a puzzle game developed and provided by Minh Thu Nguyen (“Developer,” “we,” “us,” or “our”). “AddTrail” refers to the application and product, not a separate company or legal entity. By downloading, accessing, or using AddTrail, you agree to these Terms of Use and to any applicable Apple terms. If you do not agree, do not use the app.
2. Eligibility and personal-use license
You may use AddTrail only if you can form a binding agreement under the laws that apply to you, or if a parent or legal guardian has reviewed and agreed to these terms for you. AddTrail is not directed to children under 13. You receive a limited, personal, non-exclusive, non-transferable, and revocable license to use AddTrail for lawful, non-commercial entertainment purposes on devices you own or control, subject to Apple’s applicable usage rules. No ownership rights in AddTrail or its content are transferred to you.
3. Gameplay, progress, and virtual items
AddTrail includes Journey levels, tutorial levels, Rush modes, lives, hints, timed unlimited lives, leaderboard scores, monthly pass benefits, and other virtual features. Puzzle rules may include target sums, path-length requirements, gates, checkpoints, arrows, curses, fog, bombs, or other conditions shown in the app. A target sum alone may not complete a puzzle when another displayed condition remains unmet.
Progress and virtual benefits are licensed for use within AddTrail. They have no cash value and cannot be sold or transferred outside the app. We may correct corrupted or fraudulent balances and may rebalance future gameplay, but we will take reasonable steps not to remove legitimately earned progress or verified purchase entitlements without a valid operational, legal, security, refund, or fraud-prevention reason.
4. Purchases, subscriptions, and recovery
Optional purchases are processed by Apple through StoreKit. The Developer does not receive your full payment card information. Product descriptions, current prices, billing periods, and benefits are displayed in AddTrail and Apple’s purchase sheet before confirmation. The Monthly Pass is an auto-renewable subscription that currently provides the benefits displayed on its purchase screen, including extra heart capacity, monthly hints, and access to Rush and eligible bonus modes while active. It renews unless cancelled through Apple account settings. Deleting AddTrail does not cancel a subscription.
Active subscriptions and eligible non-consumable purchases can generally be restored through Apple’s purchase systems when you use the same Apple ID. Consumables such as hints, heart refills, and timed unlimited lives may not be restorable in the same way. Remaining consumable balances require a completed AddTrail iCloud or CloudKit backup to restore after deleting the app, changing devices, or resetting local data. Refund requests must be submitted to Apple, which determines eligibility under its policies and applicable law.
5. Rewarded ads and “ad-free” descriptions
AddTrail does not currently show forced banner or interstitial ads during ordinary gameplay. It may offer optional rewarded ads only after you choose an ad-supported reward, such as a hint or life. Because optional ads are available, AddTrail should not be understood as completely ad-free. You can continue playing without choosing a rewarded ad, although the optional reward will not be granted.
Ad availability, reward confirmation, formats, and daily limits may vary by region, device, connection, consent settings, and ad partner availability. Closing an ad early or a failed completion confirmation may prevent the reward from being granted.
6. Gameplay analytics and privacy
AddTrail may collect limited anonymous Journey analytics to understand level starts, completion, failure, and abandonment. The Privacy Policy explains the data, purposes, retention period, service providers, and available controls. Gameplay analytics can be disabled in Settings > Privacy > Share Gameplay Analytics.
7. Fair use and acceptable conduct
You must not cheat, exploit bugs, manipulate purchases or leaderboards, automate play, interfere with the app or its services, reverse engineer the app except where applicable law expressly permits it, submit false support claims, abuse refunds, or use AddTrail unlawfully. We may take reasonable action to protect the app, other players, purchases, support systems, and fair-play features.
8. App changes and availability
We may update, balance, add, limit, suspend, or discontinue puzzles, rewards, purchases, advertising, support tools, leaderboards, or other features to improve AddTrail, prevent abuse, correct errors, comply with platform requirements, or maintain fair gameplay. We do not promise that every feature will always be available in every region or on every device.
9. Disclaimers and responsibility
AddTrail is provided on an “as available” basis to the extent permitted by applicable law. We do not guarantee uninterrupted or error-free operation. Nothing in these terms excludes rights or remedies that cannot legally be excluded, including mandatory consumer protections.
10. Apple relationship
These terms supplement, and do not replace, Apple’s applicable terms. Apple is not responsible for operating or supporting AddTrail. Your download and use remain subject to Apple’s App Store rules, purchase and subscription rules, service terms for iCloud and Game Center, and Apple’s Standard Licensed Application End User License Agreement unless Apple accepts a custom EULA for AddTrail.
11. Updates to these terms
These terms may be updated when AddTrail, applicable laws, or platform requirements change. The effective date above will be revised when material updates are published. Material changes will be communicated through reasonable channels available to us, such as the app, this legal page, the support website, or App Store metadata.
12. Contact
Questions about these terms or AddTrail can be sent to Minh Thu Nguyen at support@jolous.com.
Data retention summary
Local progress and settings stay on your device until you delete or reset the app or device data. CloudKit records are retained while needed for sync, recovery, support, purchase verification, fraud prevention, and fair play; AddTrail does not currently promise automatic deletion after a fixed inactivity period. Permanent deletion can be initiated directly in the app from Settings > Account > Delete Account & Data. Developer-controlled account data is deleted or de-identified within 30 days, except where retention is required or permitted for legal compliance, accounting, purchase verification, security, fraud prevention, or disputes. Support records are retained while needed to resolve a request and for a reasonable follow-up period, or longer when required for those purposes. Records controlled by Apple, Game Center, advertising partners, or other providers remain subject to those providers' policies.