Missing purchases
Open AddTrail, go to Settings, and use Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Support website for Apple
AddTrail
AddTrail is a quick, satisfying number puzzle game where you build connected trails across dice-like tiles. Choose a path that adds exactly to the target, then keep going through story levels, Rush modes, lives, hints, and fair-play leaderboards.
Support Emailsupport@jolous.com
How can we help?
Find answers to common questions and get the support you need.
Progress sync
Confirm iCloud is enabled for AddTrail and that you are signed in to the Apple account you want to use. If iCloud is unavailable, local progress may not sync across devices.
Rewarded ads
Rewarded ads are optional. Ad loading, reward confirmation, and daily limits can vary by region, connection, device, consent settings, and ad partner availability.
Support email
Can’t find what you need? Reach out to support and include your support code so we can help more quickly.
Common steps
- Update AddTrail to the latest available App Store version.
- Restart the app and check your internet connection.
- For leaderboards, confirm Game Center and iCloud are available.
- For subscriptions, manage renewal or cancellation through Apple account settings.
- If you contact support by email, include your support code, device model, iOS version, app version, and a short description of what happened.
Refunds
All App Store purchases are processed by Apple. AddTrail cannot directly issue App Store refunds. Refund requests should be submitted through Apple Report a Problem or Apple Support, and Apple determines refund eligibility under its policies and applicable law.
We’re here to help!
Contact Support
Support is available for questions about AddTrail, purchases, progress, and account data.
Last updated July 18, 2026
Privacy Policy
AddTrail is developed and operated by Minh Thu Nguyen (“Developer,” “we,” “us,” or “our”). This Privacy Policy explains how AddTrail handles information needed to operate gameplay, purchases, support, sync, rewarded ads, diagnostics, and fair-play features.
Personal dataLimited data may be used for gameplay, support, purchases, iCloud sync, leaderboards, ads, and diagnostics.
AnalyticsNo separate analytics service is listed in the app privacy manifest; Apple diagnostics and ad measurement may apply.
AdsOptional rewarded ads may be served through Google AdMob or another ad partner.
TrackingPersonalized ads or tracking may require device-level consent or App Tracking Transparency permission where applicable.
LoginNo full AddTrail account is required. Sign in with Apple, iCloud, and Game Center may be used for continuity and leaderboards.
AccountsSupport codes and Apple service identifiers may help restore progress and answer support requests.
1. Developer and contact
Minh Thu Nguyen is the individual developer and publisher of AddTrail and is responsible for the data practices described in this policy. AddTrail is the name of the application and is not represented as a separate company or legal entity. Privacy questions, access requests, correction requests, and deletion requests can be sent to support@jolous.com.
2. Local device data
AddTrail stores progress and settings on your device, including completed levels, lives, hints, timers, monthly pass state, Rush cooldowns, rewarded ad counts, sound and haptic settings, applied support grants, and purchase grant IDs.
3. iCloud and CloudKit
If iCloud is available and enabled, AddTrail may store or sync a player ID, support code, iCloud user record identifier, Sign in with Apple identifier, app version, gameplay progress, chapter completion counts, lives, hints, timers, monthly pass status, rewarded ad count, Rush scores, leaderboard entries, purchase grant records, support policy state, and support records through Apple CloudKit.
If iCloud is unavailable, disabled, full, restricted, or signed out, AddTrail may be limited to local device storage. Local progress and remaining consumable balances may be lost if you delete the app or reset device data before backup completes.
4. Operational support and fair-play profile
When iCloud is available, AddTrail may periodically save an operational support and fair-play profile to CloudKit even if you have not contacted support. It may include a pseudonymous player ID and support code, app version, device model, iOS version, update timestamps, gameplay balances, chapter progress, rewarded-ad counts, Rush scores, content versions, and indicators used to detect impossible balances or scores. This information is used for account recovery, purchase support, troubleshooting, fraud prevention, and fair play.
The detailed gameplay profile is encrypted before upload. Limited routing and operational metadata—including pseudonymous identifiers, device and app versions, timestamps, record status, and risk-flag counts—may be stored separately so the record can be located and managed.
5. Game Center and leaderboards
If you use Game Center or leaderboards, Apple may process your Game Center identity, display name, scores, achievements, and related information under Apple's terms and privacy policies. AddTrail may submit or display scores and achievements as part of gameplay.
6. Purchases
App Store purchases are processed by Apple. AddTrail does not receive your full credit card or payment card number. AddTrail may store transaction identifiers, product IDs, grant type, quantity, duration, status, creation date, revocation date, and post-grant balances to verify purchases, prevent duplicate grants, support restoration, and troubleshoot missing items.
7. Rewarded ads
AddTrail may use Google AdMob or another ad partner for optional rewarded ads. Ad partners may process device information, advertising identifiers, IP address, approximate location, app interaction data, ad views, ad clicks, diagnostics, and similar information to deliver, limit, secure, and measure ads. Depending on your region and device settings, you may be asked for consent or tracking permission.
8. Support messages
If you contact support, AddTrail may include your message, optional email address, support code, player ID, device model, iOS version, app version, and limited gameplay, purchase, or account status context. The message and detailed gameplay payload are encrypted before upload. Limited routing and operational metadata may be stored separately so the request can be delivered, located, and answered.
9. Sharing
AddTrail does not sell personal information. Information may be processed through Apple services, advertising partners, diagnostics providers, or other service providers needed to operate the app, comply with law, prevent fraud, or protect rights and safety.
10. Choices and requests
You can disable iCloud or Game Center in Apple settings, manage subscriptions and refunds through Apple, and control tracking or personalized ads through iOS privacy settings where available. You may request access, correction, or deletion through in-app Contact Support or by emailing support@jolous.com. AddTrail may need your support code, Game Center display name, or Apple transaction details to locate records.
11. Children
AddTrail is not directed to children under 13. If AddTrail learns that it collected personal information from a child under 13 without required consent, it will take reasonable steps to delete it.
Contact
Need help with AddTrail?
The fastest path is Settings > Contact Support inside the app. If you cannot open AddTrail, send an email and include your support code if you have it.
AddTrail is developed and published by Minh Thu Nguyen.
support@jolous.comInclude these details
- Your AddTrail support code, if available.
- Your device model and iOS version.
- Your app version and what screen you were on.
- For purchase issues, Apple transaction details. Do not send full payment card information.
Effective July 18, 2026
Terms of Use & Legal Information
1. Developer and agreement
AddTrail is a puzzle game developed and provided by Minh Thu Nguyen (“Developer,” “we,” “us,” or “our”). “AddTrail” refers to the application and product, not a separate company or legal entity. By downloading, accessing, or using AddTrail, you agree to these Terms of Use and to any applicable Apple terms. If you do not agree, do not use the app.
2. Personal-use license
You receive a limited, personal, non-exclusive, non-transferable, and revocable license to use AddTrail for lawful, non-commercial entertainment purposes on devices you own or control, subject to Apple’s applicable usage rules. No ownership rights in AddTrail or its content are transferred to you.
3. Fair use and acceptable conduct
You must not cheat, exploit bugs, manipulate purchases or leaderboards, automate play, interfere with the app or its services, reverse engineer the app except where applicable law expressly permits it, submit false support claims, abuse refunds, or use AddTrail unlawfully. We may take reasonable action to protect the app, other players, purchases, support systems, and fair-play features.
4. Purchases and virtual items
App Store purchases and subscriptions are processed by Apple and are also subject to Apple’s terms. Virtual items and benefits—including hints, lives, timed unlimited lives, Rush scores, and pass benefits—have no cash value, are not transferable, and are licensed only for use within AddTrail. Refund requests must be submitted to Apple, which determines eligibility under its policies and applicable law.
5. App changes and availability
We may update, balance, add, limit, suspend, or discontinue puzzles, rewards, purchases, advertising, support tools, leaderboards, or other features to improve AddTrail, prevent abuse, correct errors, comply with platform requirements, or maintain fair gameplay. We do not promise that every feature will always be available in every region or on every device.
6. Disclaimers and responsibility
AddTrail is provided on an “as available” basis to the extent permitted by applicable law. We do not guarantee uninterrupted or error-free operation. Nothing in these terms excludes rights or remedies that cannot legally be excluded, including mandatory consumer protections.
7. Apple relationship
Apple is not responsible for operating or supporting AddTrail. Your download and use of the app remain subject to Apple’s applicable App Store terms, standard end-user license agreement, purchase rules, subscription rules, and service terms for features such as iCloud and Game Center.
8. Updates to these terms
These terms may be updated when AddTrail, applicable laws, or platform requirements change. The effective date above will be revised when material updates are published. Continued use after an update means the revised terms apply to future use, to the extent permitted by law.
9. Contact
Questions about these terms or AddTrail can be sent to Minh Thu Nguyen at support@jolous.com.
Data retention summary
Local progress and settings stay on your device until you delete or reset the app or device data. CloudKit records are retained while needed for sync, recovery, support, purchase verification, fraud prevention, and fair play; AddTrail does not currently promise automatic deletion after a fixed inactivity period. Verified deletion requests for records controlled by the Developer are reviewed and handled manually. Support records are retained while needed to resolve a request and for a reasonable follow-up period, or longer when required for security, fraud prevention, legal compliance, or disputes. Records controlled by Apple, Game Center, advertising partners, or other providers remain subject to those providers' policies.